Frequently Asked Questions

Find assistance and support through our online knowledge base of commonly asked questions about our 3VR VisionPoint™ video management software (VMS), camera support, product documentation and more.

This is a list of the most frequently asked questions regarding 3VR and our products. If you don’t find the answers you are looking for on this page, we recommend reviewing the product documentation linked below for more information. If you still have questions or need more information, please contact Technical Support or the 3VR Sales team directly.

General

doc icon  Where can I get product documentation?
doc icon  What media players are supported?

Looking for help on the following topics? Click on the links for more information

doc icon  3VR Software
doc icon  3VR Hardware
doc icon  Supported Cameras
doc icon  3VR Evidence Viewer

 


     

doc icon  Where can I get product documentation?

Many user guides are available publicly on the Software Documentation page.

If you are a 3VR partner, the 3VR Integrator Support Portal has an extensive library of documentation for installation and maintenance of 3VR hybrid and network video recorders. From the main page of the Portal, click the General Documentation link.

3VR users and partners may also obtain documentation from the Installation and Resource DVD included in the shipping container with each 3VR video recorder.

 

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doc icon  What media players are supported?

3VR video files are exported in the H.264 compression format within .mp4 file format. 3VR recommends the following free or low-cost applications for viewing video associated with exported events:

1. Quicktime

Download the latest version of Quicktime here.

2. VLC

Download the latest version of VLC here.

3. Windows Media Player

Download the latest version of Windows Media Player here.

The 3VR codec for Windows Media Player may be required for viewing exported video in Windows Media Player, depending on which version of the Windows OS the system is running, and what codecs may have been installed previously on the system.

  • Click here to download the current 3VR codec for Windows Media Player Version 3.0.
  • To install the codec, download the file from the link above to your desktop on your computer, and double-click 3VRcodecWMPv30. Follow the installation wizard prompts to install the codec.
  • If video does not play in Windows Media Player after downloading and installing the current 3VR codec for Windows Media Player from the link above, the video you are trying to view may have been exported from an earlier version of 3VR Software.
  • If the video was exported from a 3VR SmartRecorder running software version 6.0.1.57140 or 6.0.5, click here to download and install the earlier codec version.
  • If the folder containing the exported video files you wish to view does not contain a README file, click here to download and install the codec required for software releases earlier than version 6.0.1.57140.
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